Transaction Enquiries

What does it mean ‘hold uncleared funds’

  • When you make a purchase using your Visa card, the merchant will send an authorisation request to process the transaction. This authorisation request places a hold on the funds to ensure there will be sufficient money in your account to complete the transaction.

    The funds will be on hold for up to five business days, during which time the transaction will be finalised. Once complete the funds will be debited from your account balance and the merchant information will be displayed in your transaction history.

Can I cancel or stop a transaction that is pending/uncleared?

  • A pending/uncleared transaction can only be cancelled if the merchant provides a pre-authorisation release confirming they are not going to debit the restricted funds. The merchant has authorisation over the funds, therefore we cannot release the funds without their authority.

    If you believe a pending transaction is unauthorised, once the funds have debited from your account, we can help you dispute the transaction. Please send us a secure message via Internet Banking or the Mobile App with details of the transaction. Alternatively, you can call us on 1300 361 066 or visit your nearest branch.

How long does it take for a bank transfer to come into my account?

  • If the funds were transferred via OSKO the payment will be instantly in your account, otherwise, assuming all the details are correct (name, account number and bsb), the funds should be received within 2 business days

What is Okso?

  • Osko® is a new, faster way to pay with your Coastline Internet Banking service and MyCOAST Mobile Banking App. Whether you’re paying a babysitter, splitting a bill with friends at a restaurant or giving money to family for something urgent – the money will be there in minutes.  You just use your Coastline Internet or Mobile Banking service, 24/7.

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