Fake calls claiming to be Coastline Bank

We’re aware of scammers posing as Coastline Bank’s Fraud or Compliance team. These callers may ask for your card number, CVC, expiry date, or information about recent transactions.

Scam calls can appear to come from legitimate phone numbers, and the caller may claim to represent a trusted organisation. They often sound urgent and pressure you to act quickly.

Remember: be cautious of any unexpected call, especially from numbers you don’t recognise.

If you receive a suspicious call

• Let unknown numbers go to voicemail.
• If you answer, do not engage. Do not share personal information, card details, or banking information. If something feels off, hang up.
• Report the call to Coastline Bank:
  • Phone: 1300 361 066
  • Email: riskandcompliance@coastline.com.au
  • Visit your local branch
• Block the number to prevent further contact.

If you have interacted with a scam caller

Contact Coastline Bank immediately on 1300 361 066, via email, or visit your local branch.

Update your passwords for Coastline Internet Banking and the MyCOAST app right away.

Remember

Coastline Bank will never call to ask for personal details, card information, or transaction codes.

Never share your Internet Banking login details—with anyone.

Stay alert, as scam activity continues to increase.

Only trust verified Coastline Bank channels:

coastline.com.au

1300 361 066

Your local branch

Always Stop. Check. Protect.

We’re here to help

If you think you’ve been targeted by a scam, contact Coastline Bank straight away on 1300 361 066 or visit your nearest branch: https://www.coastline.com.au/find-us.

You can also report the scam to ScamWatch, the Australian Government service that collect information about scams to help warn others.

Your security is important to us, and we’re committed to helping you stay safe.