Financial & personal hardship

Coastline Bank understands that life is unpredictable
Illness, a death in the family, relationship changes, reduced income, or unemployment can all put strain on your finances. It can happen to anyone, and if you're having trouble meeting your loan or credit card payments, we're here to help.

Contact us early for assistance

Our dedicated Financial Hardship team is here to listen. They’ll take the time to understand your circumstances and explore how we can best assist you now and in the future.

It's important to contact us before you miss a payment to avoid late fees and protect your credit rating.

Call us on 1300 361 066

How can Coastline Bank help you?

We may be able to help by:

• reducing your repayments and extending the term of your loan
• providing a temporary repayment break until you can make your repayments again.

We encourage you to reach out as soon as possible. The sooner we can provide help, the better.

Read our guide about the assistance available to you.

What other support is available?

Coastline Bank encourages customers to seek independent advice about their personal financial needs. The following resources may help you access local assistance and information:

• Commonwealth Financial Counselling provides free and confidential support
• MoneySmart for tips and tools to help manage your finances