Australia’s New Payment Platform (NPP) has arrived at Coastline! 

A faster, simpler, smarter way to pay is here!

FAQs

Is the NPP safe?

Yes. Coastline takes security very seriously. Payments made through the NPP will enjoy the same high levels of security which Coastline is renowned for. Some of the protections in place include:

  • Factor 2 Authentication - a two-step authentication process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested.
  • 24/7 Fraud Monitoring - Coastline will ensure that all NPP transactions are monitored 24/7. You will be contacted if we suspect you have been the victim of fraud

Will it cost me to use NPP?

There will be no additional cost to our members for using NPP. Just a faster more convenient service.

How do I know if I have sent my money to the right person?

NPP payee-validation functionality will allow you to see the short-name information of the person or business you’re intending to send money to, so you know your payments are going where they should.

Can someone else register my details (mobile/email) as their PayID?

Only the owner of the device can register it as a PayID, as it will require Authentication in the form of a code sent to the phone number or email address provided to complete the registration.

What if I accidentally send money to the wrong person?

There are processes/procedures in place to deal with “Mistaken Payments”, if you have made a mistaken payment you need to call Coastline immediately so we can attempt to recover the funds for you.

Can someone else use my PayID to commit fraud?

No, as a PayID is only used to receive funds, not send them.

Can I continue to use my BSB and account number?

Yes, your account detials won't change, PayID is just an easier alternative.

Can I link my PayID to more than one account?

If you have a few Coastline accounts, you'll need to create a separate PayID for each.

Can my account have more than one PayID linked? (Joint Accounts)

Yes, if you have a joint account both parties can link their own PayID to the same Account number.

Will I be able to send money to anyone using NPP?

No, not all banks have joined the New Payments Platform. It is best for the receiver to check with their bank whether this service is available to them.

More Questions?

Submit an Enquiry

Or download the following reference guides

Guide for Making Osko Payments

Customer Terms for Creating and Using your PayID