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Trouble Shooter

Coastline's Internet Banking should run on most popular PC, Operating System, and Browser combinations. If you are experiencing problems accessing Internet Banking here are some tips which may help.

Login Help

The following diagram will help you to login via the GO button on our website.

Alternate Login

If you are experiencing problems accessing Internet Banking you can try clicking on the following link which should take you directly to the Internet Banking page.

Click Here

If this link does not work, try the following tips.

Browser Compatibility

We recommend using the latest versions of mainstream browsers such as Microsoft Internet Explorer (version 5.5 or greater).

Current versions of these applications are available free to download from their manufacturers websites. The most commonly used browser is Microsoft Internet Explorer.

To check the version of Internet Explorer on a pc - Open the browser and click on "Help" then click on "About Internet Explorer" The version information will be displayed.

Microsoft Internet Explorer 8

Users Members using Internet Explorer 8 may experience some problems when using our Internet Banking.

Compatibility View

Some users may find that Compatibility View needs to be turned on when viewing our Internet Banking.

Compatibility View can be turned on by clicking on the Compatibility View icon at the end of the Address Bar at the top of the Internet Explorer 8 window once you have logged into Internet Banking.

Once this has been turned on, it will remember the setting and continue to operate in Compatibility View each time you log into Internet Banking.

Clear Temporary Internet Files and Cookies

Many browser based issues can be resolved very quickly by clearing any cached or temporary Internet files, and clearing cookies in the browser prior to restarting. After clearing temporary files and cookies, all open browser windows should be closed and the browser restarted.

To clear the Temporary Internet Files and Cookies:

1. Open Internet Explorer
2. Open the Tools Menu
   
3. Select "Internet Options"
4. Open the "General" tab
   
5. Click on the "Delete..." button under Browsing history
6. Click OK
7. Close all open Internet Explorer windows and restart Internet Explorer.

Security Settings

Browser security settings control the type and level of activity allowed in your browser application.

Security Level

For Internet Banking to operate it is recommended to use a level of "Medium". Setting a "High" level security can prevent the exchange of information and Internet Banking may not function.

To set the security settings in Internet Explorer:

1. Open Internet Explorer
2. Open the Tools Menu
   
3. Select "Internet Options"
4. Open the "Security" tab
   
5. Set the Internet Security level to "Medium".

Javascript

If JavaScript is disabled, the Dynamic CSS will not be updated to request the Icon grid image from the 2nd Factor server.

To check if Javascript is disabled:

1. Open Internet Explorer
2. Open the Tools Menu
   
3. Select "Internet Options"
4. Open the "Security” tab
5. Click on the Internet zone icon
   
6. Click on the “Custom Level” button to display the security options panel.
   
7. Scroll down to the “Scripting” option.
8. Ensure “Active scripting” is enabled.
9. Click OK if changes were required, or Cancel if not.

Trusted Sites

PLEASE NOTE: The Trusted Sites required for some users to access Internet Banking have changed as of 24 November 2010. Please ensure that the Trusted Sites list on your PC reflects the list below.

With some software combinations and settings the addition of Internet Banking URL's may be required in the "Trusted Sites" list.

To add Coastline's Internet Banking URL's to the trusted sites list in Internet Explorer:

1. Open Internet Explorer
2. Open the Tools Menu
   
3. Select "Internet Options"
4. Open the "Security" tab
5. Click on the "Trusted sites" icon
   
6. Click on the "Sites" button
7. Add the following URL's to the list.

• https://b2ext.rflbiab.com.au
• https://online.coastline.com.au
• https://bpayview1.inetbank.net.au

Image Loading

If a user is only interested in the text on the page and not the images, they may configure their browser to disable image loading. If image loading is turned off the Icon grid image will not be requested or display.

To check if image loading is disabled:

1. Open Internet Explorer
2. Open the Tools Menu
   
3. Select "Internet Options"
4. Open the "Advanced" tab
   
   
5. Scroll down to the section on Multimedia and ensure Show Pictures is checked.

Style Settings

Most contemporary browsers allow the user to override the site style sheet with a custom designed set of page styles. Often this is done to improve clarity and legibility for visually impaired users by making fonts larger and forcing text and page colours that contrast more clearly.

To check that the default Style Sheet is selected:

1. Open Internet Explorer
   
2. Open the View menu
   
3. Select the Style sub-menu and confirm that “Default Style” is enabled.

Background Images Settings

Both Windows XP and Vista provide support for visually impaired users in their accessibility options. While these options are windows settings a number of modern browsers check for these settings and alter their appearance and behaviour accordingly. If background images are turned off in accessibility options, the Icon grid will not be requested or displayed.

To verify if background images are turned off:

Windows XP

1. Open Control Panel
2. Select Accessibility Options
3. Again select Accessibility Options
   
4. Switch to the display tab and ensure High Contrast is not checked.

Windows Vista

1. Open the Control Panel
2. Select “Ease of Use Centre”
   
3. Select “Make the computer easier to use”
   
4. Ensure High Contrast mode is turned off
5. Scroll down to “Make things on the screen easier to see”
6. Ensure Remove background images is unchecked
7. Click Save if changes have been made or Cancel if not.

Windows 7

1. Open the Control Panel
2. Select the Ease of Access Centre option
3. Select Make the computer easier to see
   
4. Ensure High Contrast theme is turned off
5. Scroll down to Make things on the screen easier to see
6. Ensure Remove background images is not checked.

Need Help

Don't give up - If you need further assistance just give us a call and one of our service staff will be pleased to help. Contact Us