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Branches | ATM's | Dispute Resolution | Enquiry form

We welcome your enquiries and input. You can contact us using your preferred selection from the options listed or if you would like us to contact you, please complete and send the enquiry form below.

Coastline Credit Union

Registered Address : 64 Elbow Street, West Kempsey, NSW 2440

Phone : 1300 36 1066

Fax : (02) 6562 8940

Email : mail@coastline.com.au

Mail : P.O Box 3119, West Kempsey, NSW 2440

Lost or Stolen Cards 24hr Hotline

Toll Free Number : 1800 621 199

Alternate Number : (02) 9959 7686

International Callers : 61 2 9959 7686

Branch & ATM Locations

Branches

Administration & Call Centre
64 Elbow Street West Kempsey
Business Hours - 8:30am to 5.00pm Monday to Friday

West Kempsey Branch
64 Elbow Street West Kempsey
Business Hours - 9am to 5pm Monday to Friday

Central Kempsey Branch
65 Smith St Kempsey
Business Hours - 9am to 5pm Monday to Friday

South West Rocks Branch
2 Prince of Wales Ave
Business Hours - 9am to 5pm Monday to Friday

Port Macquarie Branch
90 Horton St
Business Hours - 9am to 5pm Monday to Friday

Taree Branch
45 Albert Street
Business Hours - 9am to 5pm Monday to Friday

Crescent Head Agency
Rankine St
Business Hours - 10am to 1:30pm Monday to Friday

ATM's

• 64 Elbow Street, West Kempsey
  
• 60 Smith Street, Kempsey
  
• 2 Prince of Wales Ave, South West Rocks
  
• 90 Horton Street, Port Macquarie
  
• Growers Market, Gordon Street, Port Macquarie
  
• Settlement City Shopping Centre, Port Macquarie
  
• Port Central Shopping Centre, Port Macquarie
  
• Port Macquarie Base Hospital, Wrights Road, Port Macquarie
  
• 45 Albert Street, Taree
  
• Manning Base Hospital, York Street, Taree
  
• Harrington Mini Mart, 65 Crowdy Road, Harrington

All Bananacoast Credit Union ATM's are included as Coastline ATM's.

Coastline Dispute Resolution Policy

Coastline Credit Union is committed to a fair and prompt resolution of any disputes or complaints.

Please let us know any concerns you may have promptly because a conversation on the telephone means Coastline can learn how to serve you better and continually improve our customer service. Often complaints are misunderstandings that can be resolved during a telephone conversation or two with our Complaints Contact Person.

You can also:

• Email the Complaints Contact Person at msman@coastline.com.au
• Fax the Complaints Contact Person a letter to (02) 6562 8940
• Send the Complaints Contact Person a letter to our postal address;
  PO Box 3119 West Kempsey NSW 2440
• Visit the Complaints Contact Person at our street address;
  64 Elbow Street West Kempsey NSW 2440

If you have chosen to email, fax or write to us with a complaint, you will receive an acknowledgement so you will know that we have received your complaint.

The Complaints Contact Person will assist you with handling the complaint and will advise if any further information is needed. The Complaints Contact Person will liaise with managers and staff at Coastline to find answers for you and if appropriate determine a fair remedy. You will be informed of the decision and the reasons for that decision.

If you are not satisfied with the result of your complaint you may wish to contact Credit Ombudsman Service Limited.

Unless there are exceptional circumstances, we will in all instances respond to your complaint within 45 days of receipt of the initial complaint.

If we are unable to resolve the complaint within 45 days we will:

• inform you of the reasons for the delay;
• specify a date when a decision can be reasonably expected;
• and notify you of your right to contact Credit Ombudsman Service Limited.

All complaints will be processed at no charge to you.

Credit Ombudsman Service Limited may be contacted as follows:

Phone: 02 9273 8400
Fax: 02 9261 2798
Email: info@cosl.com.au
Address: Level 7, 287 Elizabeth Street, Sydney NSW 2000
Mail: PO Box A252, Sydney South NSW 1235
Web: www.cosl.com.au

Enquiry Form